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Delight wigs

store-policy

Order Processing

Order are not processed on weekends and holidays.
As our wigs are custom handmade with the number of orders we receive the time is needed to make quality wigs.
Our Processing time for braided wigs is 3-4 weeks (not including weekends and holidays).
During Peak season(SALES, HOLIDAYS!! it may take up to 6-8 weeks to process your order.
We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email.

Processing times for Virgin wigs and bundles is 10 business days and can take up to 25 business days. 

Processing time for other products are 2-5 business days.

 

Payment Terms

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site.Delight Braided Wigs & Extensions reserves the right to request additional payment and shipping verification after an order is submitted.

All International orders must be paid using the PayPal check out option.  International orders without PayPal Seller Protection will be automatically canceled.  Thank you for your understanding.

 
 After processing you will receive your tracking number and your package will be sent out for shipment.
All orders placed after 6:30 pm Eastern Standard are considered placed the next business day. Please keep in mind Your wig is a custom order and is not mass produced, it is carefully handcrafted. 
 Thank You

All orders within the US  & NIGERIA are shipped via FEDEX  OR DHL EXPRESS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame.  

Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery.  Orders would be shipped once payment is confirmed and cleared.

International orders typically take up to 5-10 business days for delivery and are shipped via DHL. International shipping costs on this website DOES NOT cover tariffs charges by your home country.  

Please put this into consideration before you submit an order on this site.  

Delight Braided Wigs & Extensions reserves the right to change the delivery method specified on this website to a comparable method.

Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.
Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.

Delight Braided Wigs is not Responsible for Missing goods by shipping carrier. 

 

All sales are FINAL and there are no refunds allowed due to the nature of the wigs and the time taken to manufacture the braided wigs we sell and health reasons

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified.

The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer).

Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:

Delight Braided Wigs
P. O Box 568 

Uniondale  NY, 11553

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance, WHOLESALES  and sale items. No exchanges or returns will be accepted.

The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Replacements
We take great pride in our product and it is 100% guaranteed.

However, if you feel you’ve received a product that you feel is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 7 calendar days from the date you received your package.  Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Delight Braided Wigs verifies and agrees that the product is defective in any way,DelightBraidedWigs will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. DelightBraidedWigs will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Delightbraidedwigs does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE:  DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Limitation of Liability
Delight Braided Wigs does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Delight Braided Wigs will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Delight Braided Wigs is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, DelightBraidedWigs is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

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