Our Processing time f or braided wigs is 3-4 weeks (not including weekends and holidays) We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email, but turn around time is 4 weeks.
As our wigs are custom handmade with the number of orders we receive the time is needed to make quality wigs. However,
During Peak season it may take up to 6-8 weeks to process your order
After processing you will receive your tracking number and your package will be sent out for shipment.
All orders placed after 6:30 pm Eastern Standard are considered placed the next business day. Please keep in mind Your wig is a custom order and is not mass produced, it is carefully handcrafted.
Processing times for our other products is 2-7 days.
Shipping takes 2-5 business days in the mail after processing.
We don’t ship or process orders on weekends/holidays.
A tracking number will be sent in another email AFTER your order is processed.
ALL ITEMS SHIP VIA USPS (UNITED STATES POSTAL SERVICE), DHL EXPRESS AND FEDEX WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT COMES WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE.
WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL AND CONFIRMED BILLING ADDRESS WHEN PAYING BY CREDIT CARD.FREE SHIPPING TAKES 3-5 BUSINESS DAYS DEPENDING ON YOUR LOCATION,
We ship via DHL. It takes 3-5 business days for delivery depending on the shipping method you choose. If your country is listed on the drop down menu on the checkout page then we ship to your country if your country is not listed then we don’t ship to your country.
IF PAYING BY PAYPAL WE ASK OUR CLIENTS ORDERING TO HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL CLIENTS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING. YOU DO NOT NEED/SIGNUP FOR A PAYPAL ACCOUNT SIMPLY IGNORE THE PAYPAL SIGNUP AREA AND CLICK ON “CHECKOUT WITH CREDIT/DEBIT CARD” AND YOU CAN ENTER YOUR CREDIT/DEBIT CARD DETAILS. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT PAYPAL ADDRESSES.
IF PAYING BY “CREDIT CARD/DEBIT CARD” BILLING ADDRESS AND SHIPPING ADDRESS MUST MATCH ON THE CARD ISSUED BY YOUR BANK. WE WILL NOT SHIP OUT ORDERS IF BILLING ADDRESS AND SHIPPING ADDRESS DOES NOT MATCH AND WE RESERVE THE RIGHT TO CANCEL THE ORDER.