Returns, Refunds & Exchanges.
What’s your return & refund policy?
Return, Refund & Exchange Information
We are committed to customers satisfaction!
We take returns, refunds issues seriously and we will go any length legally with scammers trying to steal from hardworking small business owners and artisans hand braiding these units.
But Due to the nature of the wigs and the time taken to manufacture the braided wigs we sell and health reasons, there is no exchange, return or refund permitted.
It is against federal law to re-sell used hair, so we cannot accept any hair /braided wigs/ wigs/ handmade /haircare products that have left their original packaging or that look worn or altered in any way.
CONDITIONS FOR RETURN/ EXCHANGE OR STORE CREDITS
* If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process
* Returns must be requested within 2 business days of receipt
*All approved returns and order cancellations are subject to a 20% or $40 (whichever is greater) restocking fee that is non-waivable and non-negotiable.
* Damaged or missing products must be communicated to a customer services Representative within 48 hrs of receipt.
* NO return authorization credits or exchange will be issued for any braided wig, wigs or that the lace has been cut Relabeled.
* All orders MUST be returned with the gifts included UNOPENED AND UNUSED.
* NO return authorizations credits or exchange will be used for any lashes skincare, haircare and cosmetics products.
* Return freight paid by customers
* Upon Return products will be inspected by a quality assurance team member.
If its determine products have been opened, damaged, cut lace, defaced, relabeled or gifts included not returned Delightbraidedwigs reserves all rights to dispose of products and withhold a refund.
* If the product is found to meet our return policy a refund will be applied to your account, less a 20% or $40 restock fee.
**SHIPPING FEES IS NOT REFUNDABLE**
* All deductions from invoice require prior approval.
Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.
All samples are nonrefundable.
If we ship the wrong wig, seller pays the return shipping fee item will be replaced after inspection of the wig.
Approved returned items come back to the distribution centre, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we’ve received your return.
If an item is damaged by the buyer, lace cut we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures were taken before leaving our Warehouse and double-checked before sent to you in order to ensure consistency and quality.
We do not accept exchanges unless we send wrong order or item is defective. it must be in the original state when received and all gifts accompanied MUST be returned UNOPENED. Please contact us via email at firstname.lastname@example.org with your Order ID and one of our team members will help you.
SHIPPING FEE ( DHL EXPRESS) IS NOT REFUNDABLE.
CUSTOMER PAYS FOR RETURNING FEES.
If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. Please keep in mind a $60 Cancellation/ 40%Restocking fee will apply.
ALL ITEM ON SALES ( THANKSGIVING, BLACK FRIDAY, CYBER MONDAY, CHRISTMAS, NEW YEAR, ALL MAJOR HOLIDAYS SALES OR ANY SALES ) ARE FINAL!!! NO RETURN NO EXCHANGE
ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!!
FOR HAIRCARE AND SKINCARE
Several types of goods are exempt from being returned.
Additional non-returnable items:
Downloadable digital products
Some health and personal care items
For grocery, skincare or perishable products, we DO NOT offer any RETURN, REFUND OR EXCHANGE.
We take returns and chargebacks very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow. Out of the thousands of orders we’ve shipped, we have never lost a dispute.
All approved returns and order cancellations are subject to a 20% or $40 (whichever is greater) restocking fee that is non-waivable and non-negotiable.
We do not accept ANY refunds on samples, custom wigs (this includes extra density and units with bleached knots or custom colors), custom orders (this includes our 40” bundles), or any of our services or memberships. All of these purchases are final and non-refundable.
When shipping back your item please include your order number and the details of the exchange.
We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to:
P.O BOX 568
UNIONDALE NY 11553
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange (minus the 20%/$60 restocking fee) the hair must be in the same condition as when you received it – TOTALLY UNUSED – NO EXCEPTIONS.