If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order.
Cancellation after purchase, attract the processing fees charge by our payment gateways are not refundable, the fee is 2.9% +$.30 off the total amount.
2.9 % +$ .30 will be deducted from the total paid to be refunded. Any third party fees, e.g. Route Shipping insurance fees is NOT REFUNDABLE.
Cancellation after 24 hrs or when processing has started ( before products is been shipped out)
Due to the fact the the wig is custom made to your specification that you picked and processing/production has started, there will be a 20% Cancellation fee or $40 whichever one is greater Restocking fee for products over $150 will apply.
This fee(20% Cancellation fee or $40) will be deducted from the total you paid. The balance will be refunded.
Shipping insurance fees (route shipping) is NOT REFUNDABLE. This is a third party fees.