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DELIGHT BRAIDED WIGS

cUSTOMIZE HANDMADE WIGS! WE CREATE MASTERPIECES!

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Frequently asked questions

All Checkout prices are in USD.

We ship Worldwide With DHL Express.

Our braided wigs are handmade and it ship from the  Via DHL, Usps or Fedex

 

All orders are processed in 3-4 weeks (weekends and holiday not included)

Shipping Takes 2-5 business days

 

Ready to Ship, Ships in 2-6 business days.

 

BUT DUE TO THE NATURE OF THE WIGS AND THE TIME TAKEN TO MANUFACTURE THE BRAIDED WIGS WE SELL AND HEALTH REASONS, THERE IS NO EXCHANGE, RETURN OR REFUND PERMITTED. 
NO REFUNDS. NO EXCHANGES.
IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CANNOT ACCEPT ANY HAIR /BRAIDED WIGS/ WIGS/ HANDMADE /HAIRCARE PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.
IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 24 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.
NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT BACK WILL NOT BE RETURNED TO THE SENDER.
IF THE WIG IS DEFECTIVE UPON RECEIPT, PLEASE CONTACT US FOR THE RETURN ADDRESS, A RETURN IS ACCEPTED WITHIN 3 DAYS AFTER THE BUYER RECEIVES THEIR ORDER.
2. IF IT IS A QUALITY ISSUE OR WE SHIP THE WRONG WIG, CUSTOMER PAYS THE RETURN SHIPPING FEE ITEM WILL BE REPLACED AFTER INSPECTION OF THE WIG AND STORE CREDIT ISSUED. 
3. AFTER RECEIVING THE RETURNED WIGS IF IT QUALIFIES FOR AN EXCHANGE, WE WILL MAKE A REPLACEMENT DEPENDS ON OUR AVAILABLE STOCK, IF NOT AVAILABLE, A REFUND WILL BE ISSUED.
4, APPROVED RETURNED ITEMS COME BACK TO THE DISTRIBUTION CENTER, WE ARE UNABLE TO ACCOMMODATE EXCHANGES BY MAIL. WE WILL ISSUE YOU A STORE CREDIT VIA AN E-GIFT CARD ONCE WE’VE RECEIVED YOUR RETURN. CUSTOMERS PAYS RETURNING COST.
5. IF AN ITEM IS DAMAGED BY THE BUYER, WE WILL NOT ACCEPT ANY EXCHANGE OR REFUND.
ALL WIGS ARE THOROUGHLY INSPECTED AND PICTURES WERE TAKEN BEFORE LEAVING OUR WAREHOUSE, AND DOUBLE CHECKED BEFORE SENT TO YOU IN ORDER TO ENSURE CONSISTENCY AND QUALITY.
6.  INTERNATIONAL DHL SHIPPING IS NOT REFUNDABLE.
WE DO NOT ACCEPT EXCHANGES UNLESS WE SEND WRONG ORDER OR ITEM IS DEFECTIVE. IT MUST BE IN THE ORIGINAL STATE WHEN RECEIVED. PLEASE CONTACT US VIA EMAIL AT DELIGHTBRAIDEDWIGS@GMAIL.COM WITH YOUR ORDER ID AND ONE OF OUR TEAM MEMBERS WILL HELP YOU. 
IF YOU WANT TO CANCEL YOUR ORDER, PLEASE EMAIL US WITHIN 24 HRS OF PLACING YOUR ORDER. CANCELLATION OF AN ORDER MUST BE REQUESTED WITHIN 24 HOURS OF PLACING YOUR ORDER. PLEASE KEEP IN MIND A $60 CANCELLATION/ 40% RESTOCKING FEE WILL APPLY. 

CONTACT  AT DELIGHTBRAIDEDWIGS@GMAIL.COM

YES WE DO OFFER WHOLESALES.

Email at delightbraidedwigs@gmail.com

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